Privacy Policy

1. Introduction

Mayo.gg ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share information when you use our AI-powered Roblox clothing design service at mayo.gg. By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following types of information:

• Account Information: Email address, full name, and username when you create an account
• Authentication Data: If you sign in via Google or Discord, we receive your basic profile info (name, email, avatar) from those providers
• Usage Data: Generations created, prompts entered, features used, and other interactions with the Service
• Device & Technical Information: Browser type, IP address, device identifiers, and referrer URLs
• Uploaded Content: Images you upload to use as references for clothing generation
• Payment Information: Billing details processed securely through Stripe. We do not store your full card number — Stripe handles all payment data under their own PCI-DSS compliance
• Communications: Messages you send through our Support system

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain our AI clothing generation service
• Process payments and manage your subscription plan
• Manage your credit balance and track usage
• Improve and optimize our AI models and service quality
• Communicate with you about your account, billing, and service updates
• Respond to support requests
• Detect, prevent, and address fraud, abuse, or security issues
• Comply with legal obligations

4. Google User Data

If you sign in with Google, we access only your basic profile information (name and email address) to create and manage your Mayo.gg account. We do not access your Gmail, Google Drive, Calendar, or any other Google services. Your Google credentials are never stored on our servers. We comply with Google's Limited Use requirements.

5. Discord Data

If you verify your account via Discord, we access your Discord user ID and username to verify server membership for early access eligibility. We do not read your messages, servers, or other Discord data beyond what is required for verification.

6. Payment Data

All payment processing is handled by Stripe, Inc. We store only your Stripe Customer ID and subscription metadata (plan, billing interval, status, renewal date) to manage your account. We never store full credit card numbers, CVV codes, or other sensitive payment details. Stripe's privacy policy is available at stripe.com/privacy.

7. Cookies and Tracking

We use essential cookies and local storage to maintain your session and preferences. We may also use analytics tools to understand how users interact with the Service in aggregate. We do not sell your browsing data or use cookies for cross-site advertising.

8. Data Storage and Security

Your data is stored securely on cloud servers with industry-standard encryption in transit (TLS) and at rest. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

9. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations or respond to lawful requests from authorities
• With service providers who assist in operating our platform (e.g., Stripe for payments, cloud hosting providers), under strict confidentiality agreements
• In connection with a merger, acquisition, or sale of all or part of our business, where your data would remain subject to this Privacy Policy

10. Your Rights

You have the right to:

• Access, update, or correct your personal information
• Request deletion of your account and associated data
• Opt out of non-essential marketing communications
• Request a portable copy of your data
• Withdraw consent for data processing at any time (where applicable)
• Lodge a complaint with your local data protection authority (for EU/EEA residents under GDPR)

To exercise any of these rights, contact us at privacy@mayo.gg or through our Support Page.

11. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. If you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal, accounting, or regulatory purposes (e.g., billing records for up to 7 years).

12. Children's Privacy

Our service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at privacy@mayo.gg and we will take steps to delete it.

13. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that any such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on this page with a revised "Last updated" date, and where appropriate, by email. We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@mayo.gg
Support: mayo.gg/Support